Refund policy
RETURNS & REFUND POLICY
Last updated: 10/04/2026
We take pride in the quality and craftsmanship of every Glen Prince piece and hope you will treasure your purchase.
Should you wish to return an item, the following terms apply.
1. Your Right to Return
Customers in the United Kingdom and the European Union may return goods within 14 days of receiving their order.
To ensure your return is handled efficiently, we kindly ask that you contact us in advance at:
[Insert Email]
We will provide the appropriate return address and detailed instructions.
Returns sent without prior contact and confirmation may not be accepted.
2. Condition of Returned Items
We respectfully ask that items are returned in their original, unworn and unused condition, with all tags, security labels and original packaging intact.
Items must not show signs of wear, washing, alteration, damage, or exposure to fragrances, cosmetics, smoke or other odours.
Security tags and protective elements must remain attached. Items returned with removed tags or damaged packaging may not be eligible for refund.
In accordance with applicable consumer regulations, where returned goods show handling beyond what is necessary to establish their nature and characteristics, we reserve the right to decline a refund or apply a deduction reflecting any loss in value.
Where a return does not meet these conditions, the item may be returned to the customer.
3. Return Shipping
Unless an item is faulty, return shipping costs are the responsibility of the customer.
We recommend using a tracked and insured service, as we cannot accept responsibility for items lost in transit.
4. Refunds
Refunds will be processed to the original payment method within 14 days of receiving returned goods.
Original shipping charges are non‑refundable unless the item is confirmed to be faulty.
5. Faulty Goods
If you believe your item is faulty, please contact us promptly with details and photographs where possible.
We will review the matter carefully and offer an appropriate resolution.