Terms & Conditions
Last updated: 10/04/2026
Welcome to Glen Prince.
These Terms & Conditions apply to purchases made through our website and set out the basis on which we supply our products to you.
1. About Us
This website is operated by:
Mark Lovell Limited
Trading as Glen Prince
Unit 2‑3 Stevens Mill
100 Station Road
Ilminster
Somerset
TA19 9AT
United Kingdom
References to “we”, “us” or “our” mean Mark Lovell Limited.
2. Placing an Order
When you place an order, you will receive an email acknowledging receipt.
Your order is confirmed once it has been accepted and dispatched.
We reserve the right to decline an order where necessary, including in the case of product unavailability or payment issues.
3. Our Products
Each Glen Prince piece is crafted with care and attention to detail.
We make every effort to present colours and textures accurately. However, slight variations may occur depending on your display settings.
All products are subject to availability.
4. Pricing & International Orders
Prices are shown in GBP (£) unless otherwise indicated.
For international deliveries, customs duties, import taxes or local charges may apply and remain the responsibility of the recipient unless expressly stated otherwise.
We reserve the right to correct pricing errors.
5. Payment
Payment is processed securely through Shopify and its authorised payment partners.
We do not store full payment card details.
6. Delivery
We aim to dispatch orders promptly and provide estimated delivery times for your convenience.
While we work with trusted carriers, delivery times are estimates and may occasionally be affected by customs procedures or circumstances beyond our control.
International Shipping — Delivered Duty Paid (DDP)
To provide a seamless international shopping experience, Glen Prince ships Delivered Duty Paid (DDP) to most major destinations, including:
- European Union
- United States
- Japan
- South Korea
For these destinations, all applicable import duties and taxes are calculated and included at checkout.
This means no additional charges will be requested upon delivery.
We are continuing to expand our DDP coverage to additional countries.
7. Returns & Cancellation Rights
We hope you are delighted with your purchase.
If you change your mind, customers in the United Kingdom and the European Union have the right to cancel their order within 14 days of receiving their goods.
Full details are set out below in our Returns & Refund Policy.
8. Faulty or Damaged Items
If your item arrives damaged or develops a fault, please contact us promptly with details and photographs where possible.
We will review the matter carefully and ensure it is resolved fairly and in accordance with applicable consumer law.
9. Liability
Nothing in these Terms excludes liability where it would be unlawful to do so.
To the extent permitted by law, we are not responsible for indirect or consequential losses.
10. Governing Law
These Terms are governed by the laws of England and Wales.
About Glen Prince
Who is Glen Prince?
Glen Prince is a British family‑run house founded in 1990 by Mark Lovell, specialising in luxury scarves and refined accessories. From its base in Somerset, the brand develops cashmere scarves, lambswool scarves and tartan scarves where Scottish craftsmanship meets a contemporary vision of English elegance.
What is the philosophy behind Glen Prince?
As a British house founded in 1990, Glen Prince brings together Scottish textile heritage and a modern fashion sensibility.
Our scarves and stoles celebrate the enduring codes of the British wardrobe — from clan tartans to Prince of Wales checks — where tradition is thoughtfully reinterpreted for today.
Where are Glen Prince scarves designed?
All Glen Prince scarves are designed in Somerset, England.
Our in‑house team reimagines classic British patterns including tartan, tweed and herringbone, creating British scarves that balance authenticity with modern refinement.
Are Glen Prince scarves made in Scotland?
Many of our scarves are crafted in Scotland using demanding artisanal processes that reflect generations of textile expertise.
From dyeing and blending to weaving and finishing, each Scottish‑made scarf is produced with precision and care to ensure exceptional quality and durability.
Is Glen Prince available in retail stores?
Our scarf collections are presented through selected department stores and independent boutiques internationally.
For enquiries regarding availability of our scarves in your region, our customer services team will be pleased to assist.
Materials & Craftsmanship
What materials are used in Glen Prince scarves?
We work predominantly with high‑quality natural fibres including cashmere, fine lambswool, merino wool, linen and cotton blends.
Our cashmere scarves are prized for their softness, warmth and lightness, while lambswool scarves — taken from the first shearing — offer natural insulation and resilience. Each fibre is selected for its durability and ability to age beautifully over time.
What makes your tartan scarves distinctive?
Our tartan scarves draw inspiration from traditional Scottish clan tartans and iconic British heritage patterns.
Crafted using specialist weaving techniques, each tartan scarf reflects a balance between authentic textile tradition and contemporary colour interpretation.
How should I care for my cashmere or wool scarf?
Care instructions are provided on each garment label.
To preserve the softness and structure of your cashmere or wool scarf, we recommend gentle handling and following the specific fibre care guidance.
Orders & Delivery
How long does delivery take for scarves?
Orders are typically dispatched within 1–2 working days.
Delivery times vary by destination and shipping method. Estimated delivery times for your scarf order will be displayed at checkout.
Do you ship scarves internationally?
Yes, we ship our scarves and accessories to a wide range of international destinations. Shipping costs and delivery times are calculated at checkout.
Will I need to pay customs duties?
International scarf orders may be subject to customs duties or import taxes in the destination country. You will be informed on the charges which are the responsibility of the recipient.
How can I track my scarf order?
Once your order has been dispatched, you will receive a confirmation email containing tracking details.
What is your returns policy?
Scarves may be returned within 14 days of receipt, provided they are unused and in their original condition.
For full details, please refer to our Returns & Refund Policy.