Returns & Refund Policy
Last updated: 10/04/2026
We take pride in the quality and craftsmanship of every Glen Prince piece and hope you will treasure your purchase.
Should you wish to return an item, the following terms apply.
1. Your Right to Return
Customers in the United Kingdom and the European Union may return goods within 14 days of receiving their order.
To ensure your return is handled efficiently, we kindly ask that you contact us in advance at:
talk@glenprince.com
We will provide the appropriate return address and detailed instructions.
Returns sent without prior contact and confirmation may not be accepted.
2. Condition of Returned Items
We respectfully ask that items are returned in their original, unworn and unused condition, with all tags, security labels and original packaging intact.
Items must not show signs of wear, washing, alteration, damage, or exposure to fragrances, cosmetics, smoke or other odours.
Security tags and protective elements must remain attached. Items returned with removed tags or damaged packaging may not be eligible for refund.
In accordance with applicable consumer regulations, where returned goods show handling beyond what is necessary to establish their nature and characteristics, we reserve the right to decline a refund or apply a deduction reflecting any loss in value.
Where a return does not meet these conditions, the item may be returned to the customer.
3. Return Shipping
Unless an item is faulty, return shipping costs are the responsibility of the customer.
We recommend using a tracked and insured service, as we cannot accept responsibility for items lost in transit.
4. Refunds
Refunds will be processed to the original payment method within 14 days of receiving returned goods.
Original shipping charges are non‑refundable unless the item is confirmed to be faulty.
5. Faulty Goods
If you believe your item is faulty, please contact us promptly with details and photographs where possible.
We will review the matter carefully and offer an appropriate resolution.
About Glen Prince
Who is Glen Prince?
Glen Prince is a British family‑run house founded in 1990 by Mark Lovell, specialising in luxury scarves and refined accessories. From its base in Somerset, the brand develops cashmere scarves, lambswool scarves and tartan scarves where Scottish craftsmanship meets a contemporary vision of English elegance.
What is the philosophy behind Glen Prince?
As a British house founded in 1990, Glen Prince brings together Scottish textile heritage and a modern fashion sensibility.
Our scarves and stoles celebrate the enduring codes of the British wardrobe — from clan tartans to Prince of Wales checks — where tradition is thoughtfully reinterpreted for today.
Where are Glen Prince scarves designed?
All Glen Prince scarves are designed in Somerset, England.
Our in‑house team reimagines classic British patterns including tartan, tweed and herringbone, creating British scarves that balance authenticity with modern refinement.
Are Glen Prince scarves made in Scotland?
Many of our scarves are crafted in Scotland using demanding artisanal processes that reflect generations of textile expertise.
From dyeing and blending to weaving and finishing, each Scottish‑made scarf is produced with precision and care to ensure exceptional quality and durability.
Is Glen Prince available in retail stores?
Our scarf collections are presented through selected department stores and independent boutiques internationally.
For enquiries regarding availability of our scarves in your region, our customer services team will be pleased to assist.
Materials & Craftsmanship
What materials are used in Glen Prince scarves?
We work predominantly with high‑quality natural fibres including cashmere, fine lambswool, merino wool, linen and cotton blends.
Our cashmere scarves are prized for their softness, warmth and lightness, while lambswool scarves — taken from the first shearing — offer natural insulation and resilience. Each fibre is selected for its durability and ability to age beautifully over time.
What makes your tartan scarves distinctive?
Our tartan scarves draw inspiration from traditional Scottish clan tartans and iconic British heritage patterns.
Crafted using specialist weaving techniques, each tartan scarf reflects a balance between authentic textile tradition and contemporary colour interpretation.
How should I care for my cashmere or wool scarf?
Care instructions are provided on each garment label.
To preserve the softness and structure of your cashmere or wool scarf, we recommend gentle handling and following the specific fibre care guidance.
Orders & Delivery
How long does delivery take for scarves?
Orders are typically dispatched within 1–2 working days.
Delivery times vary by destination and shipping method. Estimated delivery times for your scarf order will be displayed at checkout.
Do you ship scarves internationally?
Yes, we ship our scarves and accessories to a wide range of international destinations. Shipping costs and delivery times are calculated at checkout.
Will I need to pay customs duties?
International scarf orders may be subject to customs duties or import taxes in the destination country. You will be informed on the charges which are the responsibility of the recipient.
How can I track my scarf order?
Once your order has been dispatched, you will receive a confirmation email containing tracking details.
What is your returns policy?
Scarves may be returned within 14 days of receipt, provided they are unused and in their original condition.
For full details, please refer to our Returns & Refund Policy.