Cookies Policy
Last updated: 10 April 2026
At Glen Prince, we are committed to protecting your privacy and ensuring transparency in how we use cookies and similar technologies on our website.
This policy explains what cookies are, how we use them, and the choices available to you.
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They enable the website to function effectively, improve your browsing experience, and help us understand how our website is used.
Cookies may be session‑based (deleted when you close your browser) or persistent (stored for a defined period).
2. How We Use Cookies
We use cookies for the following purposes:
Strictly Necessary Cookies
These cookies are essential for the operation of our website. They enable core functionality such as:
- Secure checkout and payment processing
- Shopping basket functionality
- Fraud prevention and security
- Account login and session management
Our website is hosted on Shopify, and certain cookies are placed by Shopify to ensure secure and reliable service.
These cookies cannot be disabled.
Analytics Cookies
We use Google Analytics to help us understand how visitors interact with our website.
Google Analytics collects information such as:
- Pages visited
- Time spent on the site
- Navigation paths
- General geographic region (non‑precise)
This data helps us improve website performance and customer experience. Where possible, data is anonymised.
You can learn more about how Google processes data via Google’s own privacy documentation.
Marketing & Advertising Cookies
With your consent, we use marketing cookies to deliver relevant advertising and measure campaign performance.
These may include:
- Meta Pixel (Facebook / Instagram) — to measure advertising effectiveness and deliver relevant adverts.
- Mailchimp tracking technologies — to measure engagement with marketing communications and improve our newsletters.
These cookies may track browsing behaviour across websites.
Payment Processing
Payments are processed securely via Shopify Payments. This service may place cookies necessary for fraud prevention, transaction security, and regulatory compliance.
3. Third‑Party Providers
Some cookies are placed by trusted third‑party providers acting on our behalf, including:
- Shopify (website hosting & checkout)
- Google (analytics services)
- Meta (advertising services)
- Mailchimp (email marketing)
Each provider maintains its own privacy and data protection policies.
4. Managing Your Preferences
When you first visit our website, you will be presented with a cookie banner allowing you to:
- Accept all cookies
- Reject non‑essential cookies
- Manage your preferences
You may withdraw consent at any time using our cookie management tool or by adjusting your browser settings.
Please note that disabling certain cookies may affect the functionality of the website.
5. Updates to This Policy
We may update this Cookies Policy from time to time to reflect changes in legal requirements or website functionality. Any updates will be published on this page.
6. Contact
If you have any questions regarding our use of cookies, please contact:
Glen Prince
Email: talk@glenprince.com
Unit 2–3 Stevens Mill
100 Station Road
Ilminster
Somerset
TA19 9AT
United Kingdom
This address is our administrative office and not a retail location.
About Glen Prince
Who is Glen Prince?
Glen Prince is a British family‑run house founded in 1990 by Mark Lovell, specialising in luxury scarves and refined accessories. From its base in Somerset, the brand develops cashmere scarves, lambswool scarves and tartan scarves where Scottish craftsmanship meets a contemporary vision of English elegance.
What is the philosophy behind Glen Prince?
As a British house founded in 1990, Glen Prince brings together Scottish textile heritage and a modern fashion sensibility.
Our scarves and stoles celebrate the enduring codes of the British wardrobe — from clan tartans to Prince of Wales checks — where tradition is thoughtfully reinterpreted for today.
Where are Glen Prince scarves designed?
All Glen Prince scarves are designed in Somerset, England.
Our in‑house team reimagines classic British patterns including tartan, tweed and herringbone, creating British scarves that balance authenticity with modern refinement.
Are Glen Prince scarves made in Scotland?
Many of our scarves are crafted in Scotland using demanding artisanal processes that reflect generations of textile expertise.
From dyeing and blending to weaving and finishing, each Scottish‑made scarf is produced with precision and care to ensure exceptional quality and durability.
Is Glen Prince available in retail stores?
Our scarf collections are presented through selected department stores and independent boutiques internationally.
For enquiries regarding availability of our scarves in your region, our customer services team will be pleased to assist.
Materials & Craftsmanship
What materials are used in Glen Prince scarves?
We work predominantly with high‑quality natural fibres including cashmere, fine lambswool, merino wool, linen and cotton blends.
Our cashmere scarves are prized for their softness, warmth and lightness, while lambswool scarves — taken from the first shearing — offer natural insulation and resilience. Each fibre is selected for its durability and ability to age beautifully over time.
What makes your tartan scarves distinctive?
Our tartan scarves draw inspiration from traditional Scottish clan tartans and iconic British heritage patterns.
Crafted using specialist weaving techniques, each tartan scarf reflects a balance between authentic textile tradition and contemporary colour interpretation.
How should I care for my cashmere or wool scarf?
Care instructions are provided on each garment label.
To preserve the softness and structure of your cashmere or wool scarf, we recommend gentle handling and following the specific fibre care guidance.
Orders & Delivery
How long does delivery take for scarves?
Orders are typically dispatched within 1–2 working days.
Delivery times vary by destination and shipping method. Estimated delivery times for your scarf order will be displayed at checkout.
Do you ship scarves internationally?
Yes, we ship our scarves and accessories to a wide range of international destinations. Shipping costs and delivery times are calculated at checkout.
Will I need to pay customs duties?
International scarf orders may be subject to customs duties or import taxes in the destination country. You will be informed on the charges which are the responsibility of the recipient.
How can I track my scarf order?
Once your order has been dispatched, you will receive a confirmation email containing tracking details.
What is your returns policy?
Scarves may be returned within 14 days of receipt, provided they are unused and in their original condition.
For full details, please refer to our Returns & Refund Policy.